Reference

What You Agree To When You Use hb99

These terms set out the rules that apply to your hb99 account — how deposits via bKash, Nagad and Rocket are handled, what we expect from you, and what you can expect from us.

Applies to all account holdersCovers bKash, Nagad & Rocket transactionsSubject to local law and eligible regionsUpdated when policy changesContact support for any question
hb99 What You Agree To When You Use hb99
TERMS CONTACT

How to Reach Us About These Terms

If any part of these terms is unclear — whether it's about your bKash deposit limit, how a Nagad withdrawal is verified, or what happens when your account is flagged — our support team is the right place to start. We handle account-level queries directly, so you get an answer tied to your actual account rather than a generic response.

Team online

Live Chat

Open the chat widget from any page on hb99. Queries about account terms, wallet rules and eligibility are handled here during support hours.

Email Support

Send a detailed question to our support address for terms-related matters. Include your registered account details so we can respond to the right account.

Account Dashboard

Log in and head to Account Settings for self-service options. Term notices, policy update alerts and wallet-verification status are all visible there.

HOW WE OPERATE

How hb99 Upholds These Terms on Your Account

We apply these terms consistently across every account, whether you deposit via bKash once a month or use Nagad for daily wallet top-ups. Our account team reviews flagged activity against the terms before taking any action, and we notify you if your account is under review. You can request a record of actions taken on your account by contacting support through live chat or email.

Account Security

Every account is protected with OTP verification on login. We flag unusual wallet activity — including unmatched Rocket or bKash sender details — and hold the transaction for manual review.

Data Handling

Account data you submit during registration and wallet verification is used only for account management and fraud prevention. We do not sell your personal details to third parties.

Policy Updates

When these terms change, we post a notice on your account dashboard and send an alert to your registered contact. The update date is visible at the top of this page.

Requesting Changes

To request a correction to your account record or ask about data held on your account, contact support via live chat or email with your account ID and the specific detail you want reviewed.

Common Questions About hb99 Account Terms

These are the questions we get most often about how our terms apply to real account situations — wallet use, eligibility, account suspension and how to raise a dispute. If your question is not here, live chat is the fastest route to an answer.

Yes. Every wallet transaction — bKash, Nagad or Rocket — is covered by these terms. Sender details must match your registered account name or the deposit may be held for verification.

We review the breach, notify you via your registered contact, and may suspend or close the account. Wallet balances are handled according to the relevant section of these terms.

Access depends on your local law and the region your account is verified in. These terms do not override local legal restrictions. Check your eligibility before opening an account.

Contact us via live chat or email with your account ID and details of the decision. Our account team reviews disputes against the terms and responds to the registered contact on file.

We post an alert on your account dashboard and send a notice to your registered contact when terms change. The effective date appears at the top of this page after each update.

Yes. Contact support via live chat or email with your account ID. We will confirm what data is held and the process for requesting corrections or removal where applicable under local law.
Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.